Each year we commission an independent market research company to
conduct surveys regularly to gauge the public's perception of the accuracy of our forecasts, and
the level of satisfaction with the overall service we have provided. The results of the survey
conducted in 2017 indicated that on the average, the public considered 77% of the weather
forecasts issued were accurate, and gave a score of 7.6 (out of 10) for the Observatory's overall
Figure 1 Percentage of forecasts perceived as accurate by the
Figure 2 The public's satisfaction level with the overall services of the
(on a scale of 0 to 10, 10 being completely satisfied)
The first such public opinion survey began in
1989. The surveys on the level of satisfaction of the overall services provided by the
Observatory began in 1999.
The public opinion surveys are carried out by
an independent marketing company commissioned by the Hong Kong Observatory. To ensure that the
survey results are representative, some 1,000 members of the Hong Kong community between the ages
of 15 and 64 are interviewed by telephone in each survey.